30-Day Coffee Confidence

Every bag is roasted with intention, quality, and consistency. If your order isn’t the experience you expected, we’ll take care of it.

You may request support within 30 days of delivery.
No returns needed on coffee. If we refund your coffee, you can keep it.

Damaged or Incorrect Orders (30 Days)

If your order arrives damaged or incorrect, we’ll make it right with a full refund, including shipping, when reported within 30 days of delivery.

To help us resolve this quickly, please email us with:

• Your order number

• A photo of the shipping box (label visible)

• A photo of the item(s)

Refund Timing

Once approved, refunds are issued to the original payment method.

• Most refunds are processed within 5–10 business days

• Your bank may take additional time to post the refund

Support

Email: info@harlocoffeeroasters.com
Please include your order number in the subject line.